Ecofurb – Expert Home Energy Advice for Richmond Residents

Start with our free Ecofurb Options tool, then access expert retrofit advice and trusted installation support when you’re ready.

Whether you’re just exploring ideas or planning a full home upgrade, Ecofurb can help you:

Discover energy improvements for your home
Plan with independent expert advice
Deliver with quality-assured installers

Discover energy improvements for my home

Supported by Richmond Council through the Smarter Homes initiative.

Two homeowners sat together on a sofa, behind them are colourful doodles and blobs

Start with Free Personalised Advice

Not sure where to begin? Ecofurb Options is completely free, and helps you understand which energy-saving improvements may be suitable for your home, how much they could cost, and the impact they could have on your comfort, energy bills and EPC rating.

Based on your address and priorities, you’ll receive personalised recommendations to help you make informed decisions before investing in surveys or installation work.

It was all useful as an overall assessment of things I half knew but was unsure about – especially the order of priority/effectiveness of which things would provide more bang for the buck.

James, Stratford

Try Ecofurb Options for Free

With Ecofurb Options, you can:

✓   Discover which improvements may be suitable for your home
✓   Explore estimated costs and potential savings
✓   Compare different improvement packages
✓   Understand which measures to prioritise first
✓   Create your own personalised home improvement roadmap

When you’re ready to take the next step, we’re here to help.

Many homeowners start with Ecofurb Options to explore what’s possible. If you’d like more detailed guidance, Ecofurb can support you through the rest of your home improvement journey:

Discover: Free personalised recommendations with Ecofurb Options.
Plan: A detailed Ecofurb Plan with expert assessment and tailored recommendations (our paid service).
Deliver: Trusted installers and independent quality assurance to help your home upgrade project run smoothly (included with an Ecofurb Plan at no extra cost).

DISCOVER

The free online advice tool, Ecofurb Options

Test over 2000+ energy-saving options on your home
Create and customise your own energy efficiency plan
Estimate upgrade costs, potential savings and EPC improvements

Learn how the free check works

PLAN

The detailed retrofit survey & report – your Ecofurb Plan

At-home retrofit assessment with Matterport scan
Tailored to your home, budget and priorities
Expert Retrofit Coordinator recommendations

Explore plan benefits & pricing

DELIVER

Our free installation and quality-assurance service

We connect you with installers from our network
We’ll check their quote designs and completed work for you
You withhold final payment until we sign off the work

Find out more about our installation service

Ecofurb is supported by the Smarter Homes Hub

The London Borough of Richmond Upon Thames Council (LBRuT) is pleased to support Ecofurb via the Smarter Homes Hub, to help residents achieve energy-efficient homes. Ecofurb is a wholly independent organisation, and this separation ensures you receive unbiased advice and expert coordination for your retrofit project.

Please note that LBRuT’s role is strictly promotional. All services, contracts, and works are provided by Ecofurb, and are external to the Council. Therefore, LBRuT is not responsible for the quality, delivery, or outcome of any services you receive. Your decision to use Ecofurb is made at your own discretion, and the Council cannot be held liable for any resulting loss or damage

Smarter Homes Hub x Ecofurb

Step 1 – DISCOVER Your Home’s Energy Saving Potential with Ecofurb Options

The first step is easy – you need to find out what’s possible for your home.

Stop the guesswork with our free online tool, Ecofurb Options, and create a personalised, outline plan for your energy-saving home improvements based on your address and goals.

Ready to Start? Try Our Free Tool

Ecofurb Options has data for every UK home, which we use to work out which retrofit measures are most suitable for your home, how much they might cost and how much they could save you on energy bills.

It’s a great way to start planning your budget and priorities for any home energy upgrade.

How the free Ecofurb Options tool works

Type in your address: We’ll find all the information we can about your house.
Tell us about any changes: Check our info and tell us about any upgrades you’ve already completed (like a new boiler or solar panels).
Share your priorities: Tell us if you want to lower your carbon footprint, reduce your fuel bills, or target zero emissions, and give us an idea of your budget.
Get your outline plan: Instantly receive an estimate of costs and savings for a package of energy efficiency measures most likely to suit your home. We’ll automatically exclude any which aren’t a good fit.

Access the free Ecofurb Options tool

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Step 2 – PLAN Your Home’s Retrofit Roadmap

The most successful home renovation projects start with a solid plan. While the free tool is great for research, the Ecofurb Plan is a comprehensive Whole House Plan for your home.

An Ecofurb Plan is designed to help you see your home’s current energy use in detail, and understand exactly what measures you can install, in which order, for the highest and most cost-effective impact.

Click here to order your Ecofurb Plan

An Ecofurb retrofit coordinator sat with a homeowner in their house, looking at a laptop together.

An Ecofurb Plan is our paid home energy advice service, giving you a step-by-step blueprint for your home’s energy efficiency.

Ecofurb Plans are produced by a PAS2035-qualified Retrofit Coordinator, giving you:

Peace of Mind: You gain a clear roadmap for your whole home energy upgrade project.
Unbiased Expertise: Receive independent advice tailored specifically to your unique home, budget and needs.
Advanced Insights: We use advanced diagnostics, including a Matterport 3D scan, to fully understand your home’s efficiency.
Quality Assurance: Get expert, phased recommendations backed by a qualified Retrofit Coordinator.
Trusted Delivery: Connect with quality-assured installers, fully supported by our independent oversight.

What your comprehensive Ecofurb Plan includes

Our guidance gives you peace of mind that your decisions are technically sound and suited to your home.

Download a sample Ecofurb Plan here

Expert Home Survey: A visit from a qualified Retrofit Assessor to gather precise, reliable data.
Matterport 3D Digital Scan: We create a digital twin of your home using 360° photography. This tool is a major time-saver, helping installers quote accurately without multiple site visits and reducing costly mistakes.
Phased Retrofit Roadmap: Crucially, we specify the correct order for installation. This prevents you from wasting money by having to redo early work.
Architectural Drawings: We include floor plans and elevation drawings, providing a precise starting point for any future design work or planning applications.
Detailed Report & Consultation: A full report covering savings, impacts, and technical constraints (like damp or ventilation) reviewed during a 30-minute consultation with your Retrofit Coordinator.

Why the Matterport Scan is a game changer

The Matterport scan turns your home into a precise digital asset, giving you long-term control over your project.

Saves Time and Money: Installers can use the 3D model to measure and quote remotely, avoiding repeated site visits and improving quote accuracy.
Reduces Design Costs: Architects can use the included floor plans immediately, potentially lowering your initial design fees. We can also provide the CAD files on request.
Future-Proofing: The accurate data simplifies future paperwork, including planning permission applications for extensions or major changes.

Want to try it yourself? Click here to check out a live Matterport demo

Meet your team of Ecofurb Experts

Retrofit Assessor: The professional who visits your home to collect all the relevant property data and measurements during the in-depth survey.
Retrofit Coordinator: Your dedicated expert who creates the bespoke Ecofurb Plan and identifies any technical or process risks associated with retrofit projects. They ensure all work meets the robust PAS 2035 standards.

Click here to order your Ecofurb Plan

How much does an Ecofurb Plan cost?

An Ecofurb Plan is priced depending on the size of your house – similar to a home condition survey that you might purchase when buying a home.

1-2 bedrooms: £575 £489 15% off special rate

3-4 bedrooms: £645 £548 15% off special rate

5-6 bedrooms: £695 £591 15% off special rate

7+ bedrooms: Contact us

If you need further specialist checks, we also offer a range of add-ons on request:

Borescope Survey – £72 inc. VAT: A visual check inside your cavity walls using a flexible camera to confirm if insulation is present. (Note: This checks for presence only, not quality.)
Drone Photography – £72 inc. VAT: Provides external measurements and condition assessment. This is highly useful if you are considering solar panels.
Air Tightness Test – Quote on request: Measures air leakage throughout your home to identify hidden draughts.
Additional Annexe – Quote on request: We can include a separate dwelling (defined as having its own heating system) in your Plan for an additional fee.

Finally, if you’re a successful applicant to the Green Homes Wales scheme, please head over to this page for more information on how to book your Home Assessment and Recommendation Plan.

I’m ready to order an Ecofurb Plan for my home

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Chris and Nette’s Ecofurb Journey

Chris and Nette live in a Victorian terraced home in Peckham that hadn’t been updated in 40 years and needed a lot of repairs. They were ready for a change, keen to reduce their carbon footprint and make their home both comfortable and future-proof.

They started by getting an Ecofurb Plan. This expert advice gave them a step-by-step guide to tackle a deep, two-phase renovation, installing comprehensive insulation, solar panels, and a new Air Source Heat Pump.

“It has easily paid back in comfort as well as bills.”

Chris & Nette, Peckham, London

The results were immediate: their home is now warm and cosy in winter, pleasantly cool in summer, and has significantly lower bills. They eliminated cold spots and those chilling draughts, transforming their old house into a beautiful, comfortable, energy-efficient home.

Step 2.5 – FUND Your Home’s Energy Upgrade

Your Ecofurb Plan is in-hand, you know the costs – but how are you planning to finance the work?

Understanding financing is the final step before installation. We can help you explore options to pay for your home energy improvements effectively, without breaking the bank.

Connect with a Financial Advice Partner

A financial advisor sat with two Ecofurb customers.

A doodle graphic of a hand holding a branch with five leaves attached

Explore Grants & Green Finance options

Grants and Funding: We will assess your eligibility for government grants, including ECO4 and the Great British Insulation Scheme (more on this in our FAQs below).
Investment & Returns: Your Ecofurb Plan outlines expected energy bill savings, providing clear data to support the financial decision of investing your own capital.
Expert Finance Advice: We’ve partnered with Knight Frank Finance to advise you on the best way to finance your project. They can help you explore options like secured loans, “green mortgages,” or simply finding the best lender rates on the market. You may even be better off taking a loan than using your savings.
- You do not have to be an Ecofurb customer to take up this advice.
- Our Disclosure: If you act on advice from our partner, Ecofurb will receive a commission. This commission helps us fund our mission to deliver online advice and retrofit plans to all homeowners who need them.

Connect with the Knight Frank Finance team

Step 3 – DELIVER your home retrofit project with our quality assured installers

Even the most perfect plan still needs to be executed well. That’s where we come in.

When you are ready to start installation, Ecofurb provides crucial coordination – checking quality and compliance of the works to make sure your eco renovation project goes to plan.

This part of our service is completely free of charge for you, the customer. Ecofurb receives a referral fee from the installer, and this commission funds the quality checks and support you receive from us.

A homeowner being visited at their house by a someone from Ecofurb's quality-assured installer network.

Why Ecofurb Coordination Makes the Difference

Accreditation and Quality-Assurance

We check that all our partners hold the right accreditations for the work they do, including TrustMark registration and MCS certification for renewable energy installs. This ensures all work meets government PAS 2035 standards.

Your Coordinator checks and signs off the installer’s designs before installation begins to make sure it meets regulations.

Monitoring, Mediating, and Managing

We’ll keep an eye on your project with digital checks of pre, mid, and post-installation photos.

You have access to an expert to manage technical queries, scheduling, and communication during the project and up to 18 months after signing your service agreement.

We’re also here to help mediate any potential disputes with the installer(s).

Completion, Compliance and Warranty Management

We review completion evidence to confirm the installation aligns with technical specifications/standards and complies with building regulations.

Your Ecofurb Retrofit Coordinator will sign the job off as complete before you make your final payment to the installer. This gives you complete reassurance that all work is compliant before you pay the final amount.

We’ll also ensure all applicable warranties, guarantees, and manuals are registered for your completed project.

Choosing Your Installation Path

Multi-Measure Projects

If your project involves multiple, interconnected upgrades, you will need an Ecofurb Plan (or equivalent) to ensure proper coordination and quality-assurance.

Get your Ecofurb Plan here

or Contact Us if you have a non-Ecofurb WHP

Single-Measure Projects

If you only need a quote for a single retrofit measure, we can arrange a direct referral for things like: Cavity Wall Insulation, Loft Insulation, Solar Photovoltaics, Ventilation, and Window/Door upgrades.

Request Single-measure Installation Quotes

If you choose this route, we strongly recommend first using our Ecofurb Options tool.

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FAQs – Technical Details & What We Cover

What is a "Whole House Plan" and is the Ecofurb Plan one?

Yes, the Ecofurb Plan is a comprehensive Whole House Plan.

This technical term means we look at your entire home (insulation, ventilation, heating, etc.) as one interconnected system, rather than fixing one thing at a time.

This holistic approach is essential for ensuring our recommendations are cost-effective and preventing problems like damp or mould.

How is the Ecofurb Plan different from an EPC?

The Ecofurb Plan is far more detailed. Both use the same national calculation method, but the Plan involves a longer, more thorough survey by a Retrofit Assessor. It provides a customised, phased roadmap of actions tailored to your priorities. An EPC is a brief, automated certificate with limited, standard recommendations.

Do you offer Energy Performance Certificates (EPCs)?

We can provide an EPC for an additional fee upon request, and our reports include estimates of current and projected EPC ratings. However, the cost of the Ecofurb Plan itself does not include the production of a final EPC certificate.

Do you use thermographic imaging?

No, we do not use thermographic imaging as standard. Our PAS 2035 methodology relies on precise measurements and data analysis of your home’s construction. We adhere to the approved standard methodology for calculating energy efficiency. If you would like a thermal image survey in addition to your Ecofurb Plan, please enquire with us.

Does the Ecofurb service include a heat-loss assessment?

Yes, modelling heat loss from your home is a major part of our service. However, we do not perform the detailed, room-by-room heat-loss assessment necessary to size a heat pump system. A competent heat pump installer will conduct this further assessment as part of their design.

How accurate will the cost estimates be in my Ecofurb Report?

The costs shown in the Ecofurb Plan are indicative. They represent the current best estimate we have for those measures. They are subject to change and do not include ancillary costs (like plastering or minor repairs) needed alongside the work.

Do you recommend specific products or materials?

No, we recommend generic types of material most appropriate for your home (e.g., solid wall insulation). We remain independent and unbiased by leaving the final choice of manufacturer and product selection to you and your chosen installer.

Will an Ecofurb Plan tell me what my wall type(s) is?

Your Ecofurb Plan gives you a robust, initial roadmap based on a non-invasive assessment of your property. Our assessor uses the year of build, visual inspection, and other data to determine the likely wall type(s). While this provides highly reliable advice, please be aware that it’s not a 100% confirmation of the wall type(s). Because cavity walls can be especially tricky, your chosen installer will likely need to carry out a more thorough, or ‘invasive,’ inspection to confirm the details. While solid brick walls are simpler to identify visually, it’s always possible the final findings from the installer’s check-up will lead to slight changes from what’s in your Ecofurb Plan. If this is the case, rest assured we’re ready to update your report to the latest findings.

FAQs – Logistics, Eligibility & Legal

What geographical areas does Ecofurb cover?

Ecofurb services, including the Ecofurb Plan and Retrofit Coordination, are available to homeowners and landlords across Mainland Great Britain.

While our core service area is national, our installer network is currently expanding – so our installation support service is dependent on whether installers in our network are available in your area. Do contact us if you have any questions about coverage.

How long does the Ecofurb Home Survey take?

The survey typically takes 2 to 3 hours to complete, though large homes may take longer. We try to schedule during daylight hours to allow the assessor to properly inspect the exterior of your home.

I live in a Listed property or a flat. Can I still get an Ecofurb Plan?

Yes, absolutely. We can assess all properties. We will tailor our recommendations to respect the constraints of your building (e.g., conservation area rules or leaseholder restrictions) to ensure the measures we recommend are realistic and appropriate.

Do I need to be present for the Ecofurb Home Survey?

No, you do not need to be present throughout the survey, but an adult (age 18+) does need to be available to let the assessor into the property. You can ask any specific questions to your Retrofit Coordinator during your 30-minute follow-up consultation call.

I have a Whole House Plan from elsewhere. Can you still manage the installation?

We prioritise installations from our vetted network based on the Ecofurb Plan to guarantee quality assurance.

However, if you have a Whole House Plan from another provider and you need help with retrofit coordination, please still get in touch with us. We can review your plan and, if it is robust and meets our PAS 2035 standard requirements, we can then discuss project oversight and installation quotes with you.

Can I hire my own contractors instead of using your network?

Yes, you are free to use your own contractors. Ecofurb is an independent advisory service. You can use the Plan to inform your own procurement and ensure that pricing is in line with the market. However, we can only offer our full Quality Assurance process (including the final sign-off before payment) for installers we recommend from our network.

What is the difference between Ecofurb and a Project Manager?

Ecofurb offers Retrofit Coordination and Technical Assurance, which is cost-effective and suitable for most retrofit projects. We are not a hands-on project management service (meaning we don’t manage scheduling and budgets daily).

If you are doing a major renovation (e.g., adding an extension), we are happy to work with your appointed Project Manager to fill their retrofit knowledge and installer service gaps.

Will you assist with planning permission or building control?

We will advise you in your Ecofurb Plan if certain measures require planning permission or building control approval. While we can support you through the process, the ultimate legal responsibility for securing these approvals rests with the property owner.

FAQs – Financial & Order Details

How do you calculate the number of bedrooms for pricing?

The price is based on the size of your home. We count all rooms that would typically be used for sleeping as bedrooms. This includes rooms being used as home offices, studies, and loft conversions.

I have an annexe/outbuilding. Is that included in the Plan?

The standard Ecofurb Plan covers a single residential dwelling. If your property includes a separate, self-contained dwelling (like an annexe with its own heating system), we can include it for an additional fee.

What grants are available and how do I apply for them?

We help you check your eligibility for several major national grants, including the Great British Insulation Scheme (GBIS), the Boiler Upgrade Scheme (BUS), and ECO4/ECO4 Flex.

Eligibility depends on factors like your income (benefits), property EPC rating, or the type of heating system you are replacing.

To apply:

GBIS & ECO4: You must apply directly through an energy supplier participating in the scheme. We can advise you on which grants you are likely to qualify for. Note, these schemes are due to end by March 2026.
Boiler Upgrade Scheme (BUS): This provides a grant of £7,500 for replacing fossil fuel heating with a heat pump. You must apply via the government’s website.
ECO4 Flex: This scheme is managed by your Local Authority for low-income households who may not be receiving benefits. You must contact your local council to apply under these rules. Note, these schemes are due to end by March 2026.
We will guide you to the right source to submit any grant applications once your Ecofurb Plan is complete.

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